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Thank you for your patience while we undertake security and system updates. If you have raised a ticket with our Helpdesk, your request is being addressed by our dedicated technical support team who will be in touch with you directly. Helpdesk will be available to address queries received by email from 27 December to 1 January with full service resuming from 2 January. Our Helpdesk will be closed from 24 to 26 December. If you have not already done so, you will need to click on My Account, reset your password, edit your profile and complete Multifactor Authentication to access your digital services.

 

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Type Example Notes
Fuzzy kettle~ Contain terms that are close to the word kettle, such as cattle
Wild cat* Contain terms that begin with cat, such as category and the extact term cat itself
Exact-Single orange Contain the term orange
Exact-Phrase "dnn is awesome" Contain the exact phase dnn is awesome
OR orange bike Contain the term orange or bike, or both. OR, if used, must be in uppercase
orange OR bike
AND orange AND bike Contain both orange and bike. AND must be in uppercase
Combo (agile OR extreme) AND methodology Contain methodology and must also contain agile and/or extreme
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