Thank you for your patience while we undertake security and system updates. If you have raised a ticket with our Helpdesk, your request is being addressed by our dedicated technical support team who will be in touch with you directly. Helpdesk will be available to address queries received by email from 27 December to 1 January with full service resuming from 2 January. Our Helpdesk will be closed from 24 to 26 December. If you have not already done so, you will need to click on My Account, reset your password, edit your profile and complete Multifactor Authentication to access your digital services.